Frequently Asked Questions

Are you a museum? Are these objects for display only?

No. Everything on display is tagged and available for purchase. Although it is flattering to hear, we can assure you that everything we carry is listed for sale! We do understand the confusion, as we offer thousands of rare and authentic one-of-a-kind art and antiques from all around the world.

How do I buy a piece I see on the website?

Send a request to purchase from the piece’s page. No payment is taken online: we will call or write to you to confirm the piece, agree payment and arrange shipping or collection before anything is charged or sent. Questions: 312.575.9600.

Are the books for sale in the Five Elements Library?

Yes. Everything you see at PRIMITIVE from floor to ceiling, including the books, is for sale! The Five Elements Library is a huge literary resource that provides information on the cultures and objects represented within the store, and its books are also available for individual purchase.

Can I view the objects at PRIMITIVE’s warehouse?

Yes, by appointment. While we prefer casual viewings to wait until our bi-annual Warehouse Sale, serious inquiries can preview our 17,000 sq. ft. warehouse at 329 W 18th St, 10th Floor, Chicago. The same floor holds The Stalls and The Archive, our event space. See The Warehouse.

Can you create bases and pedestals for items in my personal collection?

Yes. Whether you need a custom pedestal, mount, or base designed, or simply repaired, we have our own restoration and metals department to handle your individual needs. Call with any questions on labor and material costs for your next art installation.

Do you carry furniture and lighting by designer brands?

Yes. In addition to our vast collections of one-of-a-kind ethnographic material, we also carry a small selection of furniture, lighting and gifts from design houses such as Ralph Lauren Home and AERIN.

Do you offer private tours for museum or collector groups?

Yes, by appointment. We have long-standing relationships with many Chicagoland museums and collector groups and are always open to establishing new ones; we believe educated viewers become knowledgeable, informed collectors.

Do you travel to all of these countries to acquire the artwork on display?

To many, yes. Owners Glen Joffe and Claudia Morgan have traveled around the globe to seek out the many objects and artworks on display at PRIMITIVE. In doing so, they have established long-lasting relationships with trusted locals and art dealers from these locations.

Do you sell gift certificates?

Gift certificates are available in the gallery and by phone. See Gift Certificates.